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Sense - Community Services and Supported Living Services (North) Requires improvement

This service was previously registered at a different address - see old profile


Inspection carried out on 20 August 2019

During a routine inspection

About the service

Sense Community Services and Supported Living Services (North) provides personal care and support to people who have sensory needs and/or people living with a learning disability. The office is based in Rotherham.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

People were generally supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. However, some decisions had been made without first checking they were in a person’s best interests.

Management oversight of the administration of medicines needed to be improved. There were shortfalls in the quality monitoring and auditing systems which needed to be further developed and embedded into practice.

The registered manager had failed to notify CQC of a serious incident.

There were suitable and sufficient competent staff available to support people with their needs.

Complaints were being addressed in line with the providers policies.

People were protected from abuse and staff were trained in safeguarding. People were supported to maintain a balanced diet.

Health professionals were regularly involved and consulted with to ensure people had healthy lives.

Staff were kind caring and passionate about supporting people to live a full and positive life.

For more details, please see the full report which is on the CQC website at

Rating at last inspection This service was registered with us on 24/04/2018 and this is the first inspection at the new location.

Why we inspected

This was a planned inspection based on CQC guidelines.


We have identified two breaches in relation to Regulation 12 safe care and treatment and Regulation 17 good governance at this inspection.

You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.