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Empire Care Limited

Overall: Requires improvement read more about inspection ratings

205 Kings Road, Tyseley, Birmingham, West Midlands, B11 2AA 07799 221036

Provided and run by:
Empire Care Limited

All Inspections

16 October 2019

During a routine inspection

About the service

Fairgate House is a supported living service providing support and personal care to people with learning disabilities and autism. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there was one person receiving the regulated activity, personal care.

People’s experience of using this service and what we found

This was the services first inspection since registration. Systems in place to ensure robust oversight of the service were not always effective. Although the provider took action when we brought matters to their attention, their own systems had not identified these issues. Risk management was not always robust, risks were not always reviewed following an incident.

People were supported by a small group of staff who knew their needs. Staff were aware of the types of abuse people may be at risk of and their responsibility to raise concerns to the appropriate authorities.

Staff felt supported by the manager and provider and had received some training. Plans were in place for staff to receive some additional specialised training specific to the needs of the people that the service intended to provide a service too.

The service had applied some of the principles and values of Registering the Right Support and other best practice guidance. For example, People's support focused on them having opportunities for them to gain new skills and become more independent.

People were treated with dignity and respect by staff who knew their needs. Staff supported people to make decisions on how they spend their time. Care plans included people’s likes, dislikes and preferences about their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26 October 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.