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Dovecote Requires improvement


Inspection carried out on 12 December 2019

During a routine inspection

About the service

Dovecote is a residential care home providing personal care and support for 11 people with severe and enduring mental health illness, aged between 18 and 65 years old, at the time of the inspection. The service can support up to 18 people.

People’s experience of using this service and what we found

People were not always supported with their medicines in line with the provider's medicines policy. Records with regards to people’s medicines were not all up to date. Risks associated with people’s care and support had been identified and assessed but not always properly managed. There was a lack of monitoring systems in place to monitor the quality and safety of the service.

People felt safe living at Dovecote and felt safe with the staff team who supported them. A robust recruitment process was followed when new staff were employed, and staff had received the training they needed to enable them to meet people’s individual and diverse needs.

People’s needs had been assessed prior to them moving into the service and plans of care had been developed for staff to follow. People were supported with their nutritional needs and supported to eat and drink well. Staff made sure people were supported to access support from relevant healthcare professionals when they required it.

Staff were kind and caring and treated people with respect. People were involved in decisions about their care and their consent was always obtained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to share any issues of concern, so these could be addressed.

The staff team felt supported by the registered manager and their thoughts on the service were sought. People, and their relatives, were asked for their opinion of the service through day to day conversations and meetings. The registered manager worked in partnership with others to provide people with the care and support they needed.

For more details, please see the full report which is on the CQC website at

This service was registered with us on 12/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection programme.


We have identified breaches in relation to managing risk, medicine management and lack of systems for monitoring the quality of the service at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.