Queenstown Road Medical Practice

Updated 12 May 2025

We carried out an inspection of Queenstown Road Medical Practice on 22 and 24 July 2025. We carried out remote clinical searches on the practice’s clinical record system on 22 July 2025. We carried out a site visit on 24 July 2025.

Queenstown Road Medical Practice is a GP practice and delivers service to approximately 7000 patients under a contract held with NHS England. Queenstown Road Medical Practice is located at 14 Queenstown Road, London, SW8 3RX.

The National General Practice Profiles states that the ethnic make-up of the practice area is 66.0% White, 15.7% Black, 7.3% Asian, 7.0% Mixed and 4.1% Other.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Some emergency medicines we would expect to be stocked were not available. Emergency medicines were not routinely monitored at regular intervals to ensure they remained safe for use. There were some gaps in staff training and recruitment files. The service had a good learning culture and patients and staff could raise concerns. Managers investigated incidents thoroughly. Staff understood and managed risks. Managers made sure staff received regular appraisals to maintain high-quality care.

Patients were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure patients understood their care and treatment to enable them to give informed consent.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.

We found breaches of regulation in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 12 May 2025

We collected patient feedback from a variety of sources, including comments shared directly with CQC, reviews on the NHS website, Friends and Family Test (FFT) data and the National GP Patient Survey.

Patients reported that staff at the practice are helpful and supportive; however, patients also reported they can sometimes face difficulty in accessing appointments, particularly if trying later in the day.

The National GP Patient Survey showed satisfaction to be in line with local and national averages when patients were asked about their overall experience of the practice.

The practice did not have an active Patient Participation Group (PPG). The practice reported that they had struggled to recruit members, particularly since Covid-19.

FFT data from May 2025 showed the practice to be achieving higher than average rates of positive feedback (national average: 92%, practice: 96%).