Updated 10 February 2026
Date of Assessment: 27 August 2026 to 28 August 2026. Norvic Family Practice is a GP practice and delivers service to 9,639 patients under a contract held with NHS England. The National General Practice Profiles states that 41.99% of patients are White, 33.65% Asian, 13.14% Black, 5.97% Other and 5.24% Mixed. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and processes were in place to ensure learning was shared with all the team to mitigate future risks. The service had systems in place to protect people and keep them safe, although some areas of medicines management and infection prevention and control required improvement. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Effective processes for the recruitment of staff were in place to ensure all the appropriate checks had been completed prior to commencing employment. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed the majority of medicines well and involved people in planning any changes.
EFFECTIVE: People's needs were assessed and reviewed, although monitoring and follow-up of some long-term conditions was not always consistent.. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff made sure people understood their care and treatment to enable them to give informed consent.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. Although people knew how to provide feedback and complaints were managed appropriately, some patients reported difficulties accessing the service and engagement through the Patient Participation Group required further development.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Governance processes were embedded but required further strengthening to ensure all risks were mitigated. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.