Archived: Richmore Care Services

Synergy Homecare is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection there were five people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People care needs were met safely by staff who they trusted. People’s safety was maintained and promoted through effective systems and processes to protect people from abuse. Potential risks to people were assessed and kept under review. Support plans had clear guidance about the level of support people required to meet their needs in a safe way. Staff knew how to report concerns when people’s safety and wellbeing was at risk.

Safe staff recruitment procedures were followed to protect people from unsuitable staff. There were enough staff to meet people’s needs. Staff were trained for their role and supervised to ensure their skills and knowledge were kept up to date to meet people’s care needs.

People were supported to maintain good health. People were supported with their medicines and accessed health care services when needed. Where assessed, staff prepared food and drink to meet people’s dietary needs and requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received timely care and support from reliable and caring staff. People’s privacy, dignity and independence was promoted. People had developed positive relations with staff who were committed to non-discriminatory practices. People’s communication needs were met and understood by staff.

People received person centred care. The registered manager and staff had a good understanding of people’s needs and their individual preferences. Support plans were personalised and took account of people’s religious and cultural needs. Staff worked flexibly to enable people to maintain their independence and contact with family and the wider community friends. People had the opportunity to express their wishes in relation to end of life care.

Everyone we spoke with felt the registered manager was approachable and responsive. People were confident complaints would be listened to and acted on. People’s views about the service were sought individually and through surveys.

The registered manager understood their legal responsibilities. The quality of care was monitored through reviews, audits and feedback. Systems were in place ensure staff were trained and supported in their roles. The registered manager and staff team understood and promoted the provider’s values and principles. This was achieved by the registered manager who worked in partnership with health care professionals, agencies and community services and shared learning with the staff team when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration and when the service began to provide care to people.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.