The Care Quality Commission
  • Doctor
  • GP practice

Wey Family Practice

Overall: Good read more about inspection ratings

West Byfleet Health Centre, West Byfleet, Surrey, KT14 6DH (01932) 336880

Provided and run by:
Wey Family Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wey Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wey Family Practice, you can give feedback on this service.

24 August 2019

During an annual regulatory review

We reviewed the information available to us about Wey Family Practice on 24 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 July 2019

During an annual regulatory review

We reviewed the information available to us about Wey Family Practice on 10 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

24 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wey Family Practice on 24 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients about their care was consistently and strongly positive.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice worked closely with the other two practices in the health centre to make best use of facilities, work with the local community and provide extended health services.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The area where the provider should make improvement is:

  • Review the practice approach to basic life support training for non clinicians. Carry out a risk assessment to assess the risk to patients and staff of not training non clinical staff in basic life support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice