Nethergreen Surgery

Updated 24 April 2018

Nethergreen Surgery is registered with CQC to provide GP services from 34-36 Nethergreen Road, Sheffield, S11 7EJ and accepts patients from Nethergreen and the surrounding area. The practice is part of the Sheffield Clinical Commissioning Group (CCG) area and responsible for providing services for 9302 patients under the personal medical services (PMS) contract. Further information can be found on the practice website: www.nethergreen-surgery.co.uk

Public Health England data shows the practice population is similar to others in the CCG area. The practice catchment area has been identified as within the group of the tenth least deprived areas nationally.

Nethergreen Surgery has four male and three female GPs, a nurse practitioner, three practice nurses, pharmacist, two healthcare assistants, a practice manager and an experienced team of reception and administration staff.

The practice is open 8am to 6.30pm Monday to Wednesday and 8am to 4pm Thursdays and 8am to 6pm Fridays. Extended hours are offered until 8.30pm on Monday evenings and 8am to 10.45am Saturday mornings for pre-booked appointments. Morning and afternoon appointments are offered daily Monday to Friday with the exception of Thursday afternoon when there are no afternoon appointments. Out of hours care can be accessed via the practice telephone number or by calling the NHS 111 service.

Updated 24 April 2018

This practice is rated as Good overall. (Previous inspection 16 December 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people living with dementia) - Good

We carried out an announced comprehensive inspection of Nethrgreen Surgery on 7 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect and feedback from patients about their care was consistently positive.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
• Openness, honesty and transparency were demonstrated when responding to incidents and complaints. The provider was aware of and had systems to ensure compliance with the requirements of the duty of candour.
• There was a clear leadership structure and staff stated they felt respected, supported and valued. They felt part of a team and were proud to work in the practice.

We saw one area of outstanding practice:

• The practice had recently implemented a digital asthma review system for patients who had failed to attend their annual review appointment to assess and ensure their asthma was adequately managed.

The areas where the provider should make improvements are:

• Review access to the blank prescription stationery cupboard key.
• Review the timeliness of requesting disclosure and barring service (DBS) checks for new staff as specified in the recruitment policy.
• Review the procedure for recording safeguarding incidents in the patient record.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018

Updated 24 April 2018