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Park Health Care Centre Requires improvement Also known as DELTA Healthcare

Reports


Inspection carried out on 7 August 2019

During a routine inspection

This service is rated as requires improvement overall

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at DELTA Healthcare at Park Health Care Centre , on 7 August 2019 as part of our inspection programme. This was the first inspection of the practice since the provider registered with the Commission in 2018.

The service is rated as requires improvement overall.

We rated the key questions as good with the exception of the safe and effective domains which we rated as requires improvement. Consequently, we rated all the population groups as requires improvement as the measures the practice had put in place were in there infancy and could not yet demonstrate the impact of any action taken. Therefore the  requires improvement rating has impact on all the population groups and so we have rated all population groups as requires improvement.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice did not always provide care in a way that kept patients safe and protected them from avoidable harm.
  • The building was well maintained and clean
  • The practice did not have appropriate systems in place for the monitoring of patients receiving high risk medicines.
  • Some performance data was significantly below local and national averages. The practice was aware of this and had put measures in place to address this.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review and Improve the monitoring of blank prescriptions in the practice.
  • Improve the monitoring of patients receiving high risk medicines
  • Improve the process for recruitment.
  • Ensure staff receive safeguarding training appropriate to

their level of responsibility.

  • Ensure all staff received training appropriate training to the level and skill that is required to perform their role.
  • Improve the process for responding to complaints.
  • Improve the monitoring of safety alerts.
  • Continue to monitor and improve care and treatment for patients as planned and provide regular reviews and assessment of needs in line with evidence-based guidance

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care