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Archived: The Marion Gluck Clinic

The provider of this service changed - see new profile


Inspection carried out on 8 November 2013

During a routine inspection

We spoke with two people who used the service and looked at 23 feedback forms. People were satisfied with the care and treatment received. They felt that the procedures had been explained well and found the written information provided comprehensive. Consent had been obtained by the most appropriate person.

Care was planned in a way to ensure people's safety. People were assessed by the practitioner to determine whether the treatment requested would be suitable. People were given advice and information. There were procedures in place to deal with medical emergencies.

The clinic was clean and well maintained. There were systems in place to reduce the risk of infection, including a policy on infection control.

There was a complaints policy in place and people were given information on how to make a complaint. People we spoke with and the comments from the patient feedback forms were complimentary about staff.