The Care Quality Commission
  • Doctor
  • GP practice

Dr VK Dewan

Overall: Good read more about inspection ratings

Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich, West Midlands, B70 7AW (0121) 612 2233

Provided and run by:
Dr VK Dewan

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr VK Dewan on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr VK Dewan, you can give feedback on this service.

During an inspection looking at part of the service

We carried out an announced focussed inspection at Dr VK Dewan’s practice on 5 July 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Are services at this location effective?
  • Are services at this location well-led?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. Risks were well managed.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice was responsive to feedback received to improve the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

26 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr VK Dewan on 26 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to address incidents and safeguard vulnerable adults and children who used the service. There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • The practice had effective procedures in place that ensured care and treatment was delivered in line with appropriate standards.

  • Patients were treated with dignity and respect. Patients spoke positively of their experiences and of the care and treatment provided by staff.

  • Information about services and how to complain was available and easy to understand.

Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day. Telephone consultations were available and home visits to those who required it.

The practice was located in a purpose built building and had accessible facilities to treat patients and meet their needs.

  • Systems were in place to monitor the effectiveness of the service, identify and manage risks or learn from previous incidents. There was a clear leadership structure in place, quality and performance were monitored and risks were identified and managed.

  • There was a leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvement are:

  • Minutes of meetings discussing incidents in particular should be detailed enough to allow staff members unable to attend the meeting to update themselves.

  • Spot checks to ensure effective cleaning should be formalised.

  • The practice business continuity plan should be robust with all appropriate details included.

  • The practice should ensure all patients with caring responsibilities are registered so that they could be offered further help where appropriate.

  • All staff should be aware of practice vision and values.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice