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Inspection Summary


Overall summary & rating

Good

Updated 18 September 2019

About the service

Your Life (Ilkley) is a complex of 58 self-contained apartments in central Ilkley for people over the age of 70. The service is registered to provide personal care for older people, people with a sensory impairment, physical disability or dementia. Two people were currently receiving this service. People own their own apartment and staff are on site 24 hours a day. The flats have a communal lounge and bistro on the ground floor and shared accessible gardens.

People's experience of using this service

People told us they felt safe. Staff had a good understanding of how to safeguard adults from abuse and who to contact if they suspected any abuse had taken place.

Risk assessments were individualised and minimised risk whilst promoting independence. A robust system of managing incidents kept people safe. Staff new what to do in the event of an emergency situation.

People told us staff were usually on time and had never missed a care visit.

Staff were supported with an induction, supervision and role specific training, which ensured they had the knowledge and skills to support people. People received support with their meals if this was part of their care plan.

People received support to maintain good health and were supported to access healthcare professionals and services if required.

People had maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were caring and supported them in a way that maintained their dignity, privacy and independence. People were involved in planning their care.

Social activities were on offer within the service if people wished to take part.

The registered provider had good systems of governance in place to maintain and improve the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 17 August 2018 and this is the first inspection.

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services are inspected within 12 months of registration.

Follow up

We will continue to monitor the service and re-inspect in line with the current rating. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 September 2019

The service was well-led.

Details are in our well-Led findings below.