Background to this inspection
Updated
18 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection took place on 7 August 2019 and was announced to ensure someone would be in the office to speak with us. The inspection was conducted by one inspector.
Service and service type
This service provides personal care and supported living to people living in their own apartments in a shared building. The accommodation is the occupant’s own home. CQC does not regulate the premises; this inspection looked at people’s personal care and support service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
What we did before the inspection
Prior to our inspection we reviewed all the information we held about the service. This included information from notifications received from the registered provider, feedback from the local authority safeguarding team and commissioners. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service.
On this occasion we did not ask the registered provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with two people who used the service. We spent time looking at two people’s care plans and other records. We looked at three records relating to staff recruitment, supervision and training, and various documents relating to the service's quality assurance systems. We spoke with the registered manager, one duty manager, two support workers and the area manager.
Updated
18 September 2019
About the service
Your Life (Ilkley) is a complex of 58 self-contained apartments in central Ilkley for people over the age of 70. The service is registered to provide personal care for older people, people with a sensory impairment, physical disability or dementia. Two people were currently receiving this service. People own their own apartment and staff are on site 24 hours a day. The flats have a communal lounge and bistro on the ground floor and shared accessible gardens.
People's experience of using this service
People told us they felt safe. Staff had a good understanding of how to safeguard adults from abuse and who to contact if they suspected any abuse had taken place.
Risk assessments were individualised and minimised risk whilst promoting independence. A robust system of managing incidents kept people safe. Staff new what to do in the event of an emergency situation.
People told us staff were usually on time and had never missed a care visit.
Staff were supported with an induction, supervision and role specific training, which ensured they had the knowledge and skills to support people. People received support with their meals if this was part of their care plan.
People received support to maintain good health and were supported to access healthcare professionals and services if required.
People had maximum choice and control of their life and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People told us staff were caring and supported them in a way that maintained their dignity, privacy and independence. People were involved in planning their care.
Social activities were on offer within the service if people wished to take part.
The registered provider had good systems of governance in place to maintain and improve the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 17 August 2018 and this is the first inspection.
Why we inspected
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services are inspected within 12 months of registration.
Follow up
We will continue to monitor the service and re-inspect in line with the current rating. If we receive any concerning information we may inspect sooner.