The Care Quality Commission
  • Doctor
  • GP practice

Jubilee Medical Group

Overall: Good read more about inspection ratings

Cobblers Hall, Carers Way, Burn Lane, Newton Aycliffe, County Durham, DL5 4SE (01325) 311300

Provided and run by:
Jubilee Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Jubilee Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Jubilee Medical Group, you can give feedback on this service.

26 October 20222

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Jubilee Medical Group on 26 October 2022. Overall, the practice is rated as good.

Safe - good

Effective - good

Well-led - good

Following our previous inspection on 19 September 2016, the practice was rated good overall and for all key questions. At this inspection we carried over the ratings from the previous inspection for the Caring and Responsive domains.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Jubilee Medical Group on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of good quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Update their recruitment policy to include all of the information required as stated in Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
  • Record the control measures in place in the fire risk assessments for the 3 premises.
  • Complete planned training so that all clinical staff complete the required level of adult and children safeguarding training appropriate for their role.
  • Embed the revised procedures for managing blood results and monitoring that health checks are completed prior to prescribing medication to ensure they are effective.
  • Improve their systems to allow all staff the opportunity to learn from significant events and complaints and to ensure the actions arising from significant events are clearly documented.
  • Improve the complaint information available for patients to indicate that complaints about the practice may also be made to NHS England.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

27 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Jubilee Medical Group on 27 July 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Arrange for staff appraisals to take place on a regular, planned basis.
  • Address the privacy issue in two of the nurse’s rooms.
  • Address the confidentiality issue in the minor surgery area.
  • Arrange for DBS checks to be in place for all reception staff, before they are asked to perform chaperone duties.



Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice