- GP practice
Albany House Surgery
Assessment report published 30 September 2026
Contents
Ratings
Our view of the service
Albany House Surgery is a GP practice and delivers services to approximately 6889 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 90.9% White, 4.8% Asian, 2.1% Mixed, 1.2% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to help keep people safe. They assessed and managed the risk of infection and took action to reduce the risk of it spreading. There were enough staff with the right skills, qualifications and experience to deliver care and treatment safely.
The provider took a proactive approach to supporting people with long-term conditions and those at increased risk of poorer health outcomes. Staff monitored people's care and treatment and used audits, reviews and clinical searches to support positive outcomes and identify where improvements were needed.
People told us staff treated them with kindness, compassion and respect. Patients spoke positively about the care they received and the relationships they had built with clinicians and staff. Many valued the continuity of care provided by the practice.
People could access care, treatment and support when they needed it. The provider recognised that some patients experienced difficulties accessing services and had taken steps to improve access, while continuing to support people who required additional help or reasonable adjustments.
The provider had a clear vision and strategy which reflected the needs of the people who used the service and the wider community. Staff understood their individual roles and responsibilities and described a supportive and inclusive culture. Leaders used effective governance processes to oversee quality, manage risks and drive improvement across the practice.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of care. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us.
People were positive about the quality of their care and treatment. They described how staff treated them with kindness, compassion and respect, and said their privacy was maintained. People spoke positively about the clinicians they saw and told us they felt listened to and involved in decisions about their care. This was reflected in the results of recent surveys, including the 2026 National GP Patient Survey, which showed high levels of confidence and trust in healthcare professionals and positive experiences of care and treatment.
The 2026 National GP Patient Survey identified opportunities to improve access to the service, including contacting the practice and continuity of care. However, survey results were otherwise positive, particularly in relation to people's experience of care and treatment, with most respondents reporting they were listened to, treated with care and concern, and that their needs were met.
There was an active Patient Participation Group (PPG) which represented the views of people using the service. PPG members were positive about the care provided by the practice and described examples of responsive and personalised care. Some members identified access as priority for ongoing improvement and highlighted a period where PPG meetings had not taken place since January 2026. The practice had re-engaged with the PPG and had identified priorities focused on improving access and continuity, supporting prevention and personalised care, staff training, and how people are treated, with a PPG meeting scheduled for October 2026. Overall, feedback demonstrated that people felt valued by the practice and that leaders sought to obtain and act on patient feedback to support service development.