The Care Quality Commission
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  • GP practice

Trent Meadows Medical Practice

Overall: Good read more about inspection ratings

Branston Primary Care Centre,, Main Street, Branston,, Burton On Trent, Staffordshire, DE14 3EY (01283) 845555

Provided and run by:
Trent Meadows Medical Practice

All Inspections

15 October 2019

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions safe, effective and well led.

We carried out this announced inspection at Trent Meadows Medical Practice 15 October 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • The practice had reviewed and re-organised the way in which services were delivered services to meet patients’ needs. Recruitment of appropriately skilled and experienced staff to meet patient demand were a practice priority.
  • All requests for home visits were triaged by the GPs which resulted in patients being seen by the most appropriate clinician or managed through a telephone consultation if appropriate.
  • Receptionists had been given guidance on identifying deteriorating or acutely unwell patients. They were aware of actions to take in respect of such patients.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. For example: the practice encouraged and supported the staff to develop their skills and knowledge, the development to non-clinical champions for cancer care and carers.

Whilst we found no breaches of regulations, the provider should:

  • Formalise and document the clinical supervision discussions and review of consultations for the nursing team.
  • Continue to communicate and consult with patients on the short-term measures in place for the appointment availability at their practice branch site of Stretton.
  • Implement the plans discussed at the clinical meeting in September 2019 to clarify and reach consensus on palliative care planning and out of hours communication.
  • Continue with the measures put in place to reduce the risk of gaps in the patient safety alerts processes.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

2 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 2 October 2014 as part of our new comprehensive inspection programme.

The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. We found the practice provided good care to older people, people with long term conditions, families, children and young people, working age people, people in vulnerable groups and people experiencing poor mental health.

Our key findings were:

  • Patients were protected from the risk of abuse and avoidable harm. There were robust systems in place for safeguarding adults and children. Performance was consistent over time and there were effective arrangements in place for reporting safety incidents and learning from key safety risks.
  • Patients received care and treatment which achieved good outcomes, promoted a good quality of life and was based on the best available evidence
  • Staff were caring and treated patients with dignity and respect. Patients told us that staff were compassionate and kind. They said that GPs were good at listening to them and involving them in decisions about their care and treatment
  • Services were organised to meet the diverse needs of the patients. The practice was aware that improvements were needed to the appointments system for non urgent appointments and was regularly monitoring how it worked. There was evidence that new initiatives were being trialled to address this
  • The leadership, management and governance supported learning and innovation and promoted an open and fair culture. We saw that processes in place provided assurance that high quality care was being delivered

There were areas of practice where the provider needs to make improvements.

The provider should:

  • Develop staff knowledge of the Mental Capacity Act 2005 in relation to their roles
  • Develop ways to improve support for bereaved patients

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice