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Inspection Summary


Overall summary & rating

Good

Updated 6 February 2019

We carried out an announced comprehensive inspection at Poplar Grove Practice in Aylesbury, Buckinghamshire on 15 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected

  • Information from our ongoing monitoring of data about services and

  • Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs. The practice had actively reviewed access to the practice. The majority of patients could access care and treatment in a timely way, however further improvements could be made.

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw an area of outstanding practice:

  • The practice provided an outstanding service to patients with caring responsibilities. This service was recognised by Carers Bucks (an independent charity to support unpaid, family carers in Buckinghamshire) and the practice was awarded an Investors in Carers GP Standard award. This was in recognition of the extra support they offer to unpaid carers who were registered at the practice.

Whilst we found no breaches of regulations, the provider

should

:

  • Look at methods to improve the uptake of cervical screening for eligible patients.
  • Continue to improve the appointment system to ensure patients were able to contact the practice to make appointments without difficulty.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good