The Care Quality Commission
  • Doctor
  • GP practice

Clee Medical Centre

Overall: Good read more about inspection ratings

323 Grimsby Road, Cleethorpes, Lincolnshire, DN35 7XE (01472) 697257

Provided and run by:
Clee Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Clee Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Clee Medical Centre, you can give feedback on this service.

26 January 2024

During an inspection looking at part of the service

We carried out an announced assessment of Clee Medical Centre on 26 January 2024. The assessment focused on the responsive key question.

Following our previous inspection on 22 January 2019 the practice was rated good overall and for all key questions. The full reports for previous inspections can be found by selecting the ‘all reports’ link for Clee Medical Centre on our website at www.cqc.org.uk.

The service continues to be rated as good for the responsive key question as a result of the findings of this focused assessment. The practice continues to be rated as good overall as this was the rating given at the last comprehensive inspection.

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led - Good

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the review

This assessment was carried out remotely. It did not include a site visit.

The process included:

  • Conducting an interview with the provider and members of staff using video conferencing.
  • Reviewing patient feedback from a range of sources
  • Requesting evidence from the provider.
  • Reviewing data we hold about the service
  • Seeking information/feedback from relevant stakeholders

Our findings

We based our judgement of the responsive key question on a combination of:

  • what we found when we met with the provider
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • During the assessment process, the provider highlighted the work they are doing to maintain and improve the responsiveness of the service for their patient population.
  • The provider organised and delivered services to meet patients’ needs. They worked proactively and alongside other agencies to meet the needs of the patients and improve their experiences of care and treatment.
  • People were able to access care and treatment in a timely way.
  • Complaints were listened to, managed appropriately and used to improve the quality of care.

We found no breaches of regulation. However, the provider should:

  • Continue to monitor and take action to improve patient satisfaction with regards to the arrangements for accessing the practice by phone.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

22 January 2019

During a routine inspection

We carried out an announced comprehensive inspection at Clee Medical Centre on 22 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We previously inspected the practice on 9 June 2016 we found the practice was Good overall and Requires Improvement for providing Safe services.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the review of the consultations of advanced nurse practitioner(s).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

9 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Clee Medical Centre 9 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and managed, with the exception of those relating to recruitment checks.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Data showed patient outcomes were similar compared to the national average.
  • Information about services and how to complain was available on the website and easy to understand. Some improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had a number of policies and procedures to govern activity.

We saw one area of outstanding practice:

  • The practice had achieved Gold Standards Framework accreditation in End of Life care. This meant more patients, not just those with cancer, were identified as being in the final months of life. More people were being engaged in discussions about their care, enabling more people to die in their preferred place and more families to receive bereavement support.

The areas where the provider must make improvement are:

  • Put in place a system to manage the implementation national medicines and safety alerts within the practice.
  • Ensure recruitment procedures and policy is followed and arrangements include all necessary employment checks for all staff.

The areas where the provider should make improvement are:

  • Thoroughly investigate all complaints and significant events to ensure learning opportunities are maximised.
  • Keep safeguarding training up to date for all staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice