Archived: The Hawthorns

We were able to speak with three people living at the service. People told us that 'I like living here and the staff'. People also told us that 'the food here is really good' and that the 'manager and staff are wonderful'. Monitoring by senior staff had ensured that staff followed support plans and respected the wishes of people using the service.

There were sufficient skilled and experienced staff to safely meet the needs of people who used the service. The standard of induction and subsequent training for staff provided them with the skills they needed to do their work well.

The building had been well maintained and there was an on-going programme of refurbishment and redecoration to benefit people living at the home.

There were systems in place to monitor the quality of care provided at the home. Quality assurance measures had sought the views of people living at the service, their friends, families and visiting professionals.