4 November 2013
During a routine inspection
People who used the service told us they were satisfied with the service they received. People felt the staff supported them and met their needs. One person who used the service said "Yes it's alright here."
People told us that staff treated them with dignity and respect but three people felt some staff were 'bossy.' One person said 'staff are OK' whilst another said 'staff are alright, one or two that are a bit bossy.' We saw staff speaking and responding to people in a kind and respectful manner.
The care records showed us that people's health needs had been assessed before they came to live in the home. These records included information from health and social care professionals which helped ensure people got the care and treatment they needed.
The home trained their staff and had the procedures which protected people from abuse. Staff were supervised in developing their job role. People told us they did not have any complaints. One person said 'if I was unhappy I would find somewhere else to live' but when we prompted, they said 'oh yes, I could talk to the manager.'
The service and the building were monitored and risk assessed to ensure they were suitable for the people who used them.
The evidence we collected showed us the service kept people safe and met their care needs.