We carried out a review of the data available to us about Uplifting Lives Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Uplifting Lives Services Ltd, you can give feedback on this service.
Uplifting Lives Services Ltd is a domiciliary care service providing care and support to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting seven people, three of whom received support with personal care.
People’s experience of using this service and what we found
People were supported by a small team of staff that knew how to keep them safe and protect them from avoidable harm.
People’s needs had been assessed and personalised support plans were in place. People were supported for by staff that had been recruited safely, were trained to carry out their roles effectively and who understood people’s individual care and support needs.
People’s medicines were managed safely. Measures were in place to help prevent and control the spread of infection. Staff supported people’s nutritional needs where required. People were supported to access health and social care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with kindness and respect. They had developed positive relationships with people and knew them well.
People and relatives knew how to complain.
Quality checks and audits were carried out. This helped the registered manager and nominated individual check that people were consistently receiving good quality care. The registered manager and nominated individual were highly motivated to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 August 2018 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.