Our current view of the service
Updated
19 November 2025
Date of Assessment: 2 February to 3 March 2026
Dr Bouch and Partners is a GP practice delivering General Medical Services to approximately 11,950 people, under a contract held with NHS England. The National General Practice Profile showed 97.4% of people registered are White, 0.9% Asian, 1.1% Mixed, 0.3% Black and 0.3% Other. Information published by Office for Health Improvement and Disparities showed that deprivation within the practice population group was in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of the service
Updated
19 November 2025
The service had clear information on our Give Feedback on Care (GFC) process on their website and at the service. We reviewed people’s feedback from GFC, Healthwatch Suffolk and from the service. Feedback was mainly positive regarding the clinical care and treatment provided and mixed regarding access to appointments, although we noted recent feedback was more positive.
Recent survey results, including from the NHS Friends and Family Test, showed 97% of people rated their overall experience of the service as good or very good. The National GP Patient Survey showed although people were satisfied with the experience provided by the service, they were less satisfied with access.
There was a Patient Participation Group (PPG) who represented the views of people who used the service. We spoke to representatives from the PPG who described how the service made positive changes from concerns and suggestions and acted on these quickly. For example, they had appointed more nurses. The PPG advised the practice manager, worked collaboratively, and had effective communication in place.