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Inspection Summary


Overall summary & rating

Good

Updated 13 April 2020

We carried out an announced focused inspection at Cricketfield Surgery on 28 January 2020 as part of our inspection programme.

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

Is the service effective?

Is the service well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Is the service safe? - Good

Is the service caring? - Good

Is the service responsive? - Good

The practice was previously inspected on 27 May 2015 and the report was published on 30 July 2015. We rated the practice as good overall. At the last inspection in May 2015 we noted an area where the practice should make an improvement. This was:

  • The practice should introduce a recruitment policy for staff to follow when recruiting clinical and non-clinical staff.

At this inspection we saw evidence that the above area had been addressed.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing effective and well led services because :

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.

We have rated all population groups as good.

Areas where the provider must make improvements are:

  • Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.

Areas where the provider should make improvements are:

  • Continue to review the arrangements to improve the uptake of cervical screening.
  • Continue to review and monitor the Patient Group Directives (PGDs).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good