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Fabs Domiciliary Homecare Ltd Good

Reports


Inspection carried out on 29 May 2019

During a routine inspection

About the service

Fabs Domiciliary Homecare Limited was previously known as Fabs Homecare Limited and is a domiciliary care agency.

People's experience of using this service

Staff had training in safeguarding adults. This helped staff to identify, report and take action to protect people from the risk of harm and abuse.

Risks to people's health and well-being were identified and managed by staff. Each person had a risk assessment and a risk management plans that identified, managed and mitigated those risks found.

There was enough staff available to support people to meet their care and support needs. Effective recruitment processes were used by the registered manager to recruit experienced staff.

Medicines were managed safely and people had their medicines as prescribed.

Staff had an induction on employment. All staff had access to ongoing training, supervision and appraisal.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their nutritional needs. People had meals and drinks prepared for them according to their individual preferences.

People had access to services when their health care needs changed. Staff understood what actions to take to respond to an emergency.

People had an assessment that identified their health and support needs. Care plans provided staff with enough guidance to meet people’s assessed needs. Care plans were reviewed on a regular basis with people’s contributions so they received their care in the way they wanted.

People confirmed that staff were kind. Staff carried out care and support that met people’s needs while protecting their dignity and respecting their choices.

No one receiving a service required end of life care. The registered manager understood how to effectively support people who required specialist palliative care.

The provider had a complaints policy. People knew how to make a complaint about the service if they were unsatisfied with their care.

There were systems in place that monitored and reviewed the service to ensure the care was of a good standard.

The Care Quality Commission (CQC) were notified of incidents that occurred at the service.

The registered manager worked in partnership with health and social care professionals to help them improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The previous rating was under the previous name, the rating was Good. (The inspection report was published on 12 September 2018). This inspection has been carried out due to the change in legal entity.

Why we inspected

This was a planned inspection based on the rating of the service at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.