02 December 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
On 02 December 2014 we carried out an announced inspection of Dr K K Masson and Dr H Masson, Grays, Essex under our new approach of inspection of primary medical services.
We found that the practice was good overall across all the areas we inspected.
Our key findings were as follows:
- Practice staff were kind and caring and treated patients with dignity and respect.
- The practice was safe for both patients and staff. Robust procedures helped to identify risks and where improvements could be made
- The clinical staff at the practice provided effective consultations, care and treatment in line with recommended guidance.
- Services provided met the needs of all population groups.
- The practice had strong visible leadership and staff were involved in the vision of providing high quality healthcare.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice