The Care Quality Commission
  • Doctor
  • GP practice

Dr Dawes, Foster and Narasimhan

Overall: Good read more about inspection ratings

The Ridgeway Surgery, 175 The Ridgeway, Sedgley, Dudley, West Midlands, DY3 3UH (01902) 886500

Provided and run by:
Dr Dawes, Foster and Narasimhan

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Dawes, Foster and Narasimhan on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Dawes, Foster and Narasimhan, you can give feedback on this service.

28 November 2019

During an annual regulatory review

We reviewed the information available to us about Dr Dawes, Foster and Narasimhan on 28 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ridgeway Surgery on 17 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were comprehensive records in place to the support the practices arrangements for identifying, recording and managing risks. The practice was proactive in identifying and managing significant events. All opportunities for learning from internal and external incidents were maximised.
  • We observed the premises to be visibly clean and tidy. The practice offered a range of clinical services which included care for long term conditions and services were planned and delivered to take into account the needs of different patient groups to ensure flexibility, choice and continuity of care.
  • Throughout our inspection we noticed a strong theme of positive feedback from staff. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • There was a systematic approach to working with other organisations to improve patient care and outcomes. The practice had clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.
  • The practice had a clear vision which had quality and safety as its top priority. We observed a strong patient-centred culture and we saw that staff treated patients with kindness and respect, and maintained confidentiality.
  • The practice had an effective programme of continuous clinical and internal audits. The audits demonstrated quality improvement and improvements to patient care and treatment.
  • All patients who were registered with the practice had a named GP and patients could access appointments and services in a way and at a time that suited them.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice