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Inspection Summary


Overall summary & rating

Good

Updated 29 October 2019

Bridgewater Home Care Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection 41 people were receiving care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We found that some processes needed improvement to evidence more effective quality assurance systems. Governance checks had not identified issues raised during the inspection with record keeping, management of numbers of supervision for staff and management of notifications. Following the inspection the registered manager had submitted appropriate updates to CQC. The provider had recently employed a brand manager who they planned to provide over site and support to the location.This would help strengthen the governance systems of the service.

People and their relatives spoke very positively about the caring nature of staff. We received positive feedback on how staff were supportive and went the extra mile to get care just right for people. They told us they were always treated well by staff and were consulted about their care. Staff supported people with their personal care needs in a sensitive manner. People told us how staff supported them in protecting their privacy.

People were protected from the risk of abuse or neglect. Staff were well trained in safeguarding vulnerable adults. Systems and processes were in place to reduce the risk of harm. Medicines were well-managed and regularly audited to provide safe checks and support. Thorough recruitment practices were in place to provide safe systems to ensure new staff were suited to working with vulnerable people. Staffing levels were managed in sufficient numbers to meet people’s needs and provide safe care. Staff recorded incidents and accidents in sufficient detail to aid analysis and reduce risk.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection since the provider moved to the new address for this location.

Why we inspected

This was a planned inspection following the service's registration with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 29 October 2019

This service is not always well led.

Details are in our well-Led findings below.