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North London Community Care Agency Ltd Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 8 August 2019

During a routine inspection

About the service

North London Community Care Limited is a domiciliary care agency that provides personal care to older adults, people with a physical disability and mental health needs living in their own homes and flats. At the time of the inspection the agency was providing a service to seven people.

People’s experience of using this service and what we found

People using the service and their relatives were very positive about the quality of care they received. They trusted the staff and felt safe with them. People were involved in all aspects of their care decisions and assessing potential risks to their safety. Ways to reduce these risks had been explored and were being followed appropriately.

Staff understood their responsibilities to keep people safe from potential abuse, bullying or discrimination. Staff knew what to look out for that might indicate a person was being abused.

Staff treated people as unique individuals who had different likes, dislikes, needs and preferences. Staff and management made sure no one was disadvantaged because of their age, gender, sexual orientation, disability or culture. Staff understood the importance of upholding and respecting people’s diversity. Staff challenged discriminatory practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood the way people expressed their views and the service made sure no one was disadvantaged because of the different ways people communicated.

Everyone had an individual plan of care which was reviewed on a regular basis.

All staff had clear roles and responsibilities and understood the values of the service.

Staff had been trained in the management of medicines and suitable policies and systems were in place. People told us they were satisfied with the support they received to manage their medicines where this was part of their care package.

Staff were positive about working for the agency and told us they appreciated the support, encouragement they received from the registered manager.

Both people who used the service and the staff who supported them had regular opportunities to comment on service provision and made suggestions regarding quality improvements. People told us that the management listened to them and the registered manager was keen to improve the service in co-production with people who used it.

People knew how to complain if they needed to and the registered manager asked if people were satisfied and happy with the service on a regular basis. Everyone working at the agency understood the need to be open and honest if mistakes were made.

The management team worked in partnership with other organisations to support care provision, service development and joined-up care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10 August 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our agreed inspection frequencies for newly registered services. As a result of this inspection the service has been rated ‘Good’.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.