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Inspection Summary

Overall summary & rating


Updated 2 July 2019

We carried out an announced comprehensive inspection at St Levan Surgery on 24 April 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall. We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff were aware of current evidence based guidance. GPS, nurses and locum GPs were skilled in caring for the patient groups and in addition had qualifications and experience in caring for patients with substance misuse, challenging behaviours and supporting patients who were homeless or vulnerably housed.
  • One of the GPs working at the practice was a GPwSI (GP with a special interest) and with others prescribed medicines used in heroin, alcohol and opioid addictions.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • Patients we spoke with said they found it easy to speak with a GP and said there was continuity of care, with urgent appointments and routine available the same day. Patients could be seen by appointment at different times of the day if they preferred. The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We have rated this practice good for the Older People, Families, children and young people and vulnerable people population groups.

We have rated this practice as requires improvement for the People with long-term conditions population group because: -

  • There was not an effective screening programme in place to follow up patients who did not attend the practice or invitations for reviews in relation to their long term conditions

We have rated this practice as requires improvement for working age people population group because:-

  • There was not an effective programme in place to follow up patients who did not attend cancer screening programmes.

The areas where the provider should make improvements are:

  • The practice should review arrangements to improve the uptake for patients with long term conditions.
  • The practice should review arrangements to improve the uptake for patients receiving cervical screening and bowel cancer screening.

We saw several areas of outstanding practice including:

  • The practice understood its population profile and had used this understanding to provide services tailored to meet the needs of individual patients. Staff worked collaboratively with many other providers, including running dedicated surgeries within homeless drop in centres and hostels, to ensure vulnerable patients were supported to receive coordinated care which met their needs.

  • Practice staff used opportunistic, innovative and efficient ways to deliver more joined-up care to patients. For example, the practice worked with the Hepatology Department at to provide a clinic to see patients with viral hepatitis.

  • The practice took account of the needs and preferences of patients with vulnerabilities which included poverty, mental health issues, homelessness and substance misuse and provided a special allocation GP service to patients who had been barred from other services due to the nature of their behaviour.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas




Requires improvement






Checks on specific services

People with long term conditions

Requires improvement

Families, children and young people


Older people


Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable