Bracondale Medical Centre

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. The building was well maintained and furnished appropriately. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

Where needed, contracts were in place and were reviewed regularly to make sure they continued to meet the needs of the service. Fire and Health and safety risk assessments and audits had been undertaken and any risks identified had been addressed.

There was a business continuity plan in place which was monitored and reviewed.

Equipment checks and calibrations had been completed and there were records to show that these had been completed periodically.

All non-clinical areas were clean, tidy and free from clutter. The waiting room was warm, appropriately furnished and seating was in good repair with wipeable surfaces.

Fire extinguishers were available and within date and had undergone sufficient checks. There was good signage around the building telling people where to go and what to do in the event of a fire. There were fire doors in the building which had the correct signage on.

The service made sure there were always enough qualified, skilled and experienced staff employed by the practice. There were good contingencies in place to support short notice leave and sickness. Staff received support, supervision and development opportunities. They worked together well to provide safe care that met people’s individual needs. There were regular documented minutes of meetings and there was a clear visible working relationship between clinical and non-clinical staff.

The practice had a range of clinical and non-clinical roles, which included GP, Advance Nurse Practitioner, Health Care Assistant and care navigator. Training was up to date, learning needs and development of staff was managed appropriately, and staff were working within their agreed areas of competence. The service followed safe recruitment procedures when employing staff, which was in line with national legislation. This included identity checks, review of qualifications, obtaining of professional references and a criminal records check.

Staff told us that they felt supported within the workplace and that opportunities for learning were available to them to ensure they worked in the best interests of all service users.

The service had policies and procedures for staff to follow and regular training to keep staff abreast of best practice.

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The practice had a designated infection, prevention and control lead and all staff had had relevant training. Cleaning schedules were in place and followed. Risk assessments and audits, including handwashing audits were completed, and actions taken to mitigate risks.

The clinical rooms were of a good clean standard. Handwashing facilities were appropriate with good levels of Personal Protective Equipment (PPE), hand towels and liquid soaps available for use. The privacy curtains were all in date and in good repair.

Appropriate levels of liquid soap and hand towels were available in the public and staff toilet facilities.

We witnessed clinical staff were bare below the elbow whilst on duty which promoted effective hand hygiene.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.