8 October 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We conducted a comprehensive announced inspection on 8 October 2014 under our new approach.
Our key findings were as follows:
- Staff recognised and understood the needs of patients and tailored access to care and treatments to meet these needs.
- The practice was working in partnership with other health and social care services to deliver individualised care.
- Staff were trained and supported to deliver high quality patient care and treatment and to improve outcomes and experiences for patients.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Implement systems for sharing learning from complaints, incidents and significant events with staff so as demonstrate and embed improvements where necessary.
- Ensure that records are maintained to evidence checks carried out, to ensure that medicines are available as required and are in date and fire safety check including fire alarm and emergency lighting are carried out.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice