8 April 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Wardles Lane Surgery on 8 April 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing a safe, well-led, effective, responsive and caring service. It was also rated as good for providing services for all population groups.
Our key findings were as follows;
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• The majority of patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information was provided to help patients understand the care available to them.
• The appointment system was sensitive to the needs of the population groups and offered extended hours every Monday.
• All staff understood their responsibilities in raising concerns and reporting incidents and near misses.
• The practice linked with the Clinical Commissioning Group and other local providers to enhance services and share best practice.
• Complaints were sensitively handled and patients are kept informed of the outcome of their comments and complaints.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had a clear vision which had quality and safety as its top priority.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Ensure that fire drills are carried out and records maintained.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice