Archived: Ellwood Place Dementia Care Home

We found the following examples of good practice

The service was clean and tidy. Cleaning tasks were consistently completed. Areas which were regularly touched, including door handles and hand rails were frequently disinfected. Staff were wearing appropriate PPE in-line with government guidelines. Staff had completed infection prevention and control (IPC) training which included the safe use of PPE.

At the time of our inspection the service was not accepting visitors due to the recent outbreak of coronavirus. There were systems in place for when visiting resumed. This included temperature checks prior to entry to the service and people signed up to an online track and trace service. Personal protective equipment (PPE) was available throughout the service.

The registered manager completed risk assessments for people living at the service and staff to promote their safety. They worked with the Local Authority and Public Health England to control and manage the outbreak.

Further information is in the detailed findings below.

People’s experience of using this service:

We spent time with people during our visits and feedback received from people and their relatives was positive. There was a warm and relaxed environment and we observed a caring relationship between people and all grades of staff. People were treated with care and kindness.

People were protected from the risks of abuse and felt safe living at the service. Risks to people's personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while going about their daily lives.

Medicines were handled correctly and safely and people received effective health care and support.

People were treated with respect and their dignity was upheld. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's diverse needs were identified and met and their right to confidentiality was protected.

The service was well led. People received effective care and support from staff who knew them well and were well trained. People benefitted from staff who were happy in their work and felt well managed and supported. They benefitted from a service which had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff. There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement.

Rating at last inspection:

The service was previously registered as Ifield Park Care Home. Ifield Park Care Home was inspected in November 2017 (Report published on 02 February 2018) the service was rated Requires improvement. Ifield Park Care Home comprised four units, Woodroffe Benton House and Goodwin Court providing nursing care, Ellwood Place providing care for people who were living with dementia and Penn Court providing residential care. The services were registered as separate locations in August 2018. The services are still known locally as Ifield Park Care Home. This is the first inspection of Ellwood Place under the new registration.

Why we inspected:

This service was registered with us in August 2018 and this is the first inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.