The Care Quality Commission
  • Doctor
  • GP practice

Hilly Fields Medical Centre

Overall: Good read more about inspection ratings

172 Adelaide Avenue, Brockley, London, SE4 1JN (020) 8314 5552

Provided and run by:
Drs Malde, Majid, Adesi and Sobolewski

All Inspections

20 April 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hilly Fields Medical Centre on 25 August 2016. The overall rating for the practice was good, although the effective domain was rated as requires improvement. The report found the practice must undertake the following:

  • The practice must ensure that they set up review procedures for patients with diabetes and mental health.

The report also found that the practice should do the following:

  • The practice should consider adding further detail to its business continuity plan.

  • The practice should consider reviewing whether or not clinicians are coding entries on the medical database correctly.

  • The practice should consider reviewing systems used to identify carers as the number on the register was lower than the national average.

The full comprehensive report of the 25 August 2016 inspection can be found by selecting the ‘all reports’ link for Hilly Fields Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 20 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 25 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

  • Quality and Outcomes framework results were improved in all areas compared to the inspection visit of 25 August 2016. This included results for diabetes and mental health indicators.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

25 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hilly Fields Medical Centre on 25 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider make improvement is:

  • The practice must ensure that they set up review procedures for patients with diabetes and mental health.

The areas where the provider should make improvement are:

  • The practice should consider adding further detail to its business continuity plan so it contains the information staff need.

  • The practice should consider reviewing whether or not clinicians are coding entries on the medical database correctly so they know patients who need to be called are.

  • The practice should consider reviewing systems used to identify carers so their needs can be identified and met.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice