18 December 2018
During a routine inspection
We carried out an announced comprehensive inspection at Wallington Medical Centre on 18 December 2018 as part of our inspection programme.
At the last inspection in November 2017 we rated the practice as requires improvement for providing safe services and for providing effective services because:
- Safety systems and processes had deteriorated since the last inspection in January 2015. Some risk assessments were not being used effectively to manage risk, and there were gaps in staff training.
- There were some areas (such as cervical screening, NHS health checks, and care of patients with some long-term conditions, as measured by QOF) where the practice performance was below average.
At this inspection, we found that the provider had satisfactorily addressed these areas.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to implement and monitor action plans to reduce exception reporting and prescribing of hypnotics, and increase take up of screening and childhood immunisations.
- Continue to review policies to ensure they are in line with latest guidance.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice