Burnside Surgery

Updated 22 November 2018

Burnside Surgery provides personal medical services to 4890 patients within the NHS Bolton Clinical Commissioning Group (CCG) area. Services are provided from: Navigation Park, Waters Meeting Road, Bolton, Lancashire BL1 8TT

The practice website is: http://www.burnsidesurgery.nhs.uk/

Information taken from Public Health England placed the area in which the practice is located as number four on the deprivation scale of one to ten. (The lower the number the higher the deprivation). In general, people living in more deprived areas tend to have greater need for health services.

The out of hours provider is Bury and Rochdale Doctors on Call (BARDOC).

There are three GPs working at the practice (two male and one female). They work between six and eight sessions per week. The GPs are supported by a full-time practice nurse. There is a health trainer, a pharmacy technician and a mental health practitioner. These staff are part time and are funded by the Bolton Clinical Commissioning Group. There is an administration team which comprises of a practice manager, a reception manager, a medical secretary and a team of administration staff; these staff are female.

The practice regulated activities are:

Family planning

Treatment of disease, disorder or injury

Maternity and midwifery services

Diagnostic and screening procedures

Updated 22 November 2018

This practice is rated as Good overall. (Previous rating October 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Burnside Surgery 30 October 2018

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The provider should develop the system for recording significant events to ensure consistency in the way they are managed.

• A more detailed risk assessment should be completed to identify a list of emergency medicines that are not suitable for a practice to stock and the reasons why these medicines are not provided.

• The practices performance on quality indicators for patients with mental health problems should be improved.

• A second cycle of clinical audit should be carried out to test the effectiveness of the service and to monitor quality and to make improvements.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 22 November 2018

Updated 22 November 2018

Updated 22 November 2018

Updated 22 November 2018

Updated 22 November 2018

Updated 22 November 2018