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Inspection Summary

Overall summary & rating


Updated 15 June 2021

We carried out an announced review at Bridge Surgery on 26 May 2021 to follow up on the findings from the last inspection on 29 October 2019. During the inspection on 29 October 2019 the practice was rated good overall and for the key questions effective, caring, responsive and well-led and rated requires improvement for providing a safe service.

Due to assurances we received from our review of information, we carried forward the ratings for the following key questions: effective, caring, responsive and well-led from our last inspection in October 2019.

Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key question: safe.

Overall, the practice is rated as Good. Following our review on 26 May 202, it is rated as good in safe, effective, caring, responsive and well-led, as well as in all of the population groups.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Bridge Surgery on our website at

Why we carried out this review

This review was a review of information without undertaking a site visit inspection to follow up on:

  • Safe domain
  • The breach of regulations identified in the previous inspection
  • Areas for improvement identified in the previous inspection
  • Ratings were carried forward from the previous inspection which included the effective, caring, responsive and well led domains.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out in a way which did not involve visiting the practice. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and good for all population groups.

We found that:

  • The practice had actioned and put measures in place to comply with the Regulatory breach.
  • Recruitment procedures had been improved and the required recruitment checks had been carried out.
  • Systems were in place to record the dates of annual appraisals for staff.
  • An induction policy had been developed and introduced, and a competency framework was due to be introduced in the near future.
  • The security of blank prescriptions had improved.
  • The practice continued to take action to improve the uptake of cervical cytology screening.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable