Background to this inspection
Updated
11 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 23 February 2021 and was announced.
Updated
11 March 2021
About the service
St Armand’s court is a care home providing personal and nursing care for 35 older people. The service can
support up to 40 people.
People’s experience of using the service
We found the provider did not always maintain appropriate or accurate records. We made a recommendation.
People were supported safely and protected from harm. There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to people.
The management of medicines was safe. Risk assessments had been completed and were regularly reviewed. Incidents and accidents were managed effectively; lessons were learned to prevent future risks.
There were enough skilled and experienced staff to meet the needs of people who used the service. Staff completed training, supervisions and appraisals.
People were well cared for by staff who treated them with respect and dignity. People were involved in decisions about their care. People's right to privacy was maintained by staff.
People were involved in meal choices and supported to maintain a balanced diet. Health needs were regularly monitored, and staff followed the advice healthcare professionals gave them.
Staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive was possible. Staff understood people’s likes, dislikes and preferences and people were offered choices about their care.
A complaints system was in place and complaints were managed effectively. People told us they knew how to complain if needed.
The provider had embedded quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and their suggestions were used to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection for this new provider, registered 17 September 2018. The last rating for this service was good (published 21 June 2016). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.