The Care Quality Commission
  • Doctor
  • GP practice

Nunwell Surgery

Overall: Good read more about inspection ratings

10 Pump Street, Bromyard, Herefordshire, HR7 4BZ (01885) 483412

Provided and run by:
Nunwell Surgery

All Inspections

During an assessment under our new approach

Date of Assessment: 15 December 2025 to 17 December 2025. Nunwell Surgery is a GP practice and delivers service to approximately 9,650 patients under a contract held with NHS England. The National General Practice Profiles states the practice population is 98% White and 2% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led.

 

The practice had a good learning culture and people could raise concerns. The facilities and equipment met the needs of people and were clean and well-maintained. Leaders were visible, knowledgeable and provided support, showing a strong commitment to helping staff develop in their roles. Staff felt supported and told us they felt listened to. Leaders understood the importance of staff wellbeing. There was an active patient participation group (PPG) who worked in partnership with the service to drive improvements. People were respected, valued as individuals and treated with kindness, empathy and compassion. Staff protected people’s privacy and dignity. People were supported in making choices about their care and treatment.

21 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Nunwell Surgery on 21 June 2016. Overall the practice is rated as good.

Our key findings across all of the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded.

  • Safe systems were in place for prescribing medicines and eligible patients were able to obtain their dispensed medicines from the practice.

  • Staffing levels were monitored to ensure they matched patients’ needs. Safe arrangements were in place for staff recruitment that protected patients from risks of harm.

  • Risks to patients were assessed and well managed.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training had been identified and planned.

  • Patients told us they were treated with compassion, dignity and respect and they were involved in decisions about their treatment.

  • All patients who requested same day appointments were triaged to ensure they received appropriate and timely care.

  • Information about how to make a complaint was readily available and easy to understand.

  • The practice had good facilities and was well equipped to assess and treat patients.

  • There was a clear leadership structure and staff told us they felt well supported by senior staff. Management proactively sought feedback from patients which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice