The Care Quality Commission
  • Doctor
  • GP practice

Bexley Group Practice

Overall: Good read more about inspection ratings

76-78, Upper Wickham Lane, Welling, DA16 3HQ

Provided and run by:
Bexley Group Practice

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bexley Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bexley Group Practice, you can give feedback on this service.

5 January 2024

During an inspection looking at part of the service

We undertook a targeted assessment of the responsive key question at Bexley Group Practice. The rating for the responsive key question is Requires Improvement. As the other key questions were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.

Safe - not inspected, rating of good carried forward from previous inspection.

Effective - not inspected, rating of good carried forward from previous inspection.

Caring - not inspected, rating of good carried forward from previous inspection.

Responsive - requires improvement.

Well-led - not inspected, rating of good carried forward from previous inspection.

During the inspection process, the practice highlighted efforts they were making to improve access for their population. These had only recently been implemented so the effect of these efforts is not yet reflected in verified outcomes data. As such, the ratings for this inspection have not been impacted. However, we continue to monitor the data and where we see potential changes, we will follow these up with the practice.

Following our previous inspection on 20 March 2019 the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Bexley Group Practice on our website at www.cqc.org.uk

Why we carried out this assessment

We carried out a targeted assessment of the responsive key question. Targeted assessments enable us to focus on certain key questions to explore particular aspects of care.

How we carried out the assessment

This assessment was carried out without a site visit

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice recognised and organised services to support patient’s needs.
  • Complaints were used to drive improvement
  • Patients reported difficulty accessing the practice by telephone and were not always satisfied with the practice’s appointment times, the appointments offered or the experience of making an appointment.
  • The practice had responded to patient feedback in the GP patient survey by introducing a new telephone system. However, the effects of these efforts were not yet reflected in verified outcome data.

Whilst we found no breaches of regulations, the provider should:

  • Continue to collect patient feedback and take steps to improve access for all patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

20 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at Bexley Group Practice on 20 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. They had particularly focussed on improving patients’ access care and treatment in a timely way, and offered appointments at times and in formats to suit different groups in their patient population.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review their arrangements for the completion of staff appraisals and ensure staff receive this support as per the provider’s policy.
  • Review their quality improvement activities arrangements to ensure they demonstrated improvements in patients’ outcomes
  • Improve their communications with patients about their changes from telephone consultations to online consultations and provide clear signposting to patients for alternatives to online consultations where remote consultations are required or preferred.
  • Review and adequately monitor patient satisfaction following attempted appointments access improvements

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care