The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: SmartCareNorthWest Also known as Austin House

7 King Street, Oldham, Greater Manchester, OL8 1DW (0161) 678 0165

Provided and run by:
SmartCareNorthWest Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

7 May 2013

During a routine inspection

We saw evidence that people's care and support needs were assessed prior to them starting to use the service, and these were regularly assessed afterwards. People were fully involved in the planning of their care, and they gave their consent to receiving care and support from the service.

All staff had been through a thorough recruitment process. They went through an induction process prior to them starting work. Training, including safeguarding training, had also been given.

We saw that the manager regularly checked that people were receiving a high quality service. Satisfaction surveys were issued to people by the manager every six months.

We spoke to one person who told us they were very happy with the service they received. Recent comments made on satisfaction surveys included 'SmartCareNorthWest is a good firm with great caring senior staff' and 'The best decision I ever made was changing my carers to SmartCareNorthWest'.