The Care Quality Commission
  • Doctor
  • GP practice

Wembury Surgery

Overall: Good read more about inspection ratings

51 Hawthorn Drive, Wembury, Plymouth, Devon, PL9 0BE (01752) 862118

Provided and run by:
Wembury Surgery

All Inspections

During an assessment under our new approach

Date of Assessment 19 October 2026. Wembury Surgery is a GP service and delivers services to approximately 2880 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 98% White, 0.3% Asian, 1% Mixed, 0.3% Black and .0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

During a routine inspection

This practice is rated as Good overall. (Previous rating October 2014– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Wembury Surgery on 4 December 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice had achieved 100% for the QOF overall score for the 19 clinical indicators for 2017/18.
  • Results of the July 2018 national GP patient survey showed the practice had performed better than CCG and national averages for example, patients who responded positively to how easy it was to get through to someone at their GP practice on the phone was 97% compared to the national average of 70%.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice had signed up to become a veteran friendly practice, this is a new accredited national scheme adopted by NHS England and the Royal College of GPs to improve medical care, treatment and extra support for ex military personnel who may face additional challenges when returning to civilian life.
  • The practice had put in place additional audit processes following receipt of medical alerts to improve patient safety.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

28 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Wembury Surgery in the village of Wembury on 28 October 2014. Wembury surgery at 51 Hawthorn Drive, Wembury Devon PL9 0BE provides primary medical services to people living in Wembury and surrounding villages. The practice provides services to a diverse population and age group.

Our key findings were as follows:

The Wembury Surgery operated a weekday service for over 2,220 patients in the Wembury area. The practice was responsible for providing primary care, which included access to the GP, minor surgery, ante and post natal care as well as other clinical services. At the time of our inspection there was one male GP, a nurse practitioner, a practice nurse, healthcare assistant a practice manager, and additional administrative and reception staff.

Patients who use the practice have access to community staff including district nurses, health visitors, physiotherapists, counsellors, and midwives.

Patients we spoke to and the comment cards we looked at confirmed that people were happy with the service and the professionalism of the GPs and nurses. The practice was clean and there were effective infection control procedures in place.

We found that staff were well supported and the practice was well led with a clear vision and objectives. Staff had a sound knowledge of safeguarding procedures for children and vulnerable adults.

Care and treatment was being delivered in line with current published best practice. Patients’ needs were consistently met in a timely manner.

All the patients we spoke to during our inspection were very complimentary about the service and the manner in which they were cared for.

There was an open culture within the organisation and a clear complaints policy.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice