The Care Quality Commission
  • Doctor
  • GP practice

Wembury Surgery

Overall: Good read more about inspection ratings

51 Hawthorn Drive, Wembury, Plymouth, Devon, PL9 0BE (01752) 862118

Provided and run by:
Wembury Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wembury Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wembury Surgery, you can give feedback on this service.

3 March 2020

During an annual regulatory review

We reviewed the information available to us about Wembury Surgery on 3 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

During a routine inspection

This practice is rated as Good overall. (Previous rating October 2014– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Wembury Surgery on 4 December 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice had achieved 100% for the QOF overall score for the 19 clinical indicators for 2017/18.
  • Results of the July 2018 national GP patient survey showed the practice had performed better than CCG and national averages for example, patients who responded positively to how easy it was to get through to someone at their GP practice on the phone was 97% compared to the national average of 70%.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice had signed up to become a veteran friendly practice, this is a new accredited national scheme adopted by NHS England and the Royal College of GPs to improve medical care, treatment and extra support for ex military personnel who may face additional challenges when returning to civilian life.
  • The practice had put in place additional audit processes following receipt of medical alerts to improve patient safety.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

During a routine inspection

This practice is rated as Good overall. (Previous rating October 2014– Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Wembury Surgery on 4 December 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice had achieved 100% for the QOF overall score for the 19 clinical indicators for 2017/18.
  • Results of the July 2018 national GP patient survey showed the practice had performed better than CCG and national averages for example, patients who responded positively to how easy it was to get through to someone at their GP practice on the phone was 97% compared to the national average of 70%.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice had plans to sign up to become a veteran friendly practice, this is a new accredited national scheme adopted by NHS England and the Royal College of GPs to improve medical care, treatment and extra support for ex military personnel who may face additional challenges when returning to civilian life.
  • The practice had put in place additional audit processes following receipt of medical alerts to improve patient safety.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

28 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Wembury Surgery in the village of Wembury on 28 October 2014. Wembury surgery at 51 Hawthorn Drive, Wembury Devon PL9 0BE provides primary medical services to people living in Wembury and surrounding villages. The practice provides services to a diverse population and age group.

Our key findings were as follows:

The Wembury Surgery operated a weekday service for over 2,220 patients in the Wembury area. The practice was responsible for providing primary care, which included access to the GP, minor surgery, ante and post natal care as well as other clinical services. At the time of our inspection there was one male GP, a nurse practitioner, a practice nurse, healthcare assistant a practice manager, and additional administrative and reception staff.

Patients who use the practice have access to community staff including district nurses, health visitors, physiotherapists, counsellors, and midwives.

Patients we spoke to and the comment cards we looked at confirmed that people were happy with the service and the professionalism of the GPs and nurses. The practice was clean and there were effective infection control procedures in place.

We found that staff were well supported and the practice was well led with a clear vision and objectives. Staff had a sound knowledge of safeguarding procedures for children and vulnerable adults.

Care and treatment was being delivered in line with current published best practice. Patients’ needs were consistently met in a timely manner.

All the patients we spoke to during our inspection were very complimentary about the service and the manner in which they were cared for.

There was an open culture within the organisation and a clear complaints policy.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice