The Care Quality Commission
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Archived: Drayton Medical Practice

Overall: Good read more about inspection ratings

Maer Lane, Market Drayton, Shropshire, TF9 3AL (01630) 652158

Provided and run by:
Drayton Medical Practice

Important: The provider of this service changed. See new profile

All Inspections

4 January 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drayton Medical Practice on 12 November 2014. After the comprehensive inspection, the practice was rated as good overall with requires improvement in providing safe services. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Drayton Medical Practice on our website at www.cqc.org.uk. We undertook a focussed follow up inspection on 4 January 2017 to check that improvements had been made. The practice is rated as good for providing safe services and rated good overall.

Our key findings across all the areas we inspected were as follows:

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed. These included regular infection control audits and an annual audit for minor surgical procedures actions were taken/planned to address any improvements identified as a result.
  • There was a written consent form process in place for minor surgical procedures.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • The practice had reviewed and updated policies and procedures on an ongoing basis and these included policy review dates.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice ensured their recruitment arrangements included all members of staff including those classed as locums.
  • Staff who provided a chaperone service were in receipt of chaperone training and a chaperone policy was in place to support staff.
  • Medicines management included a system to check stock levels and audits to ensure all medicines remained in date and safe to use including oxygen cylinders.
  • The practice proactively sought feedback from staff including annual appraisals and patients, which it acted on. Staff and multidisciplinary meetings were minuted and these were accessible to all staff.
  • The practice had developed and implemented a business continuity plan.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

12 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this service on 12 November 2014 as part of our new comprehensive inspection programme.

The overall rating for this service is good. We found the practice to be good in the effective, caring, responsive and well-led domains, and requires improvement in the safe domain. We found the practice provided outstanding care to people experiencing poor mental health and good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired and people in vulnerable circumstances.

Our key findings were as follows:

  • The appointment system was responsive to the needs of the patients. This ensured patients were able to access same day and emergency appointments.
  • There were systems in place to keep patients safe from the risk and spread of infection.
  • Evidence we reviewed demonstrated that patients were satisfied with how they were treated and that this was with compassion, dignity and respect. It also demonstrated that the GPs were good at treating them with care and concern.
  • Staff were all clear about their own roles and responsibilities, and felt valued, well supported and knew who to go to in the practice with any concerns.

We saw several areas of outstanding practice including:

  • The practice offered a range of in house services for people with poor mental health, and worked closely with the community mental health teams.
  • Patients could access a minor injury clinic held at the practice every week day.
  • The practice had battery packs on standby for the vaccine refrigerators to ensure power was maintained if the electricity supply was interrupted.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Ensure chaperone policy is revised to reflect safe practice and all staff are made aware of the revised policy.
  • Have a system to check stock levels and audit to ensure all medicines remain in date and safe to use.
  • Replace the oxygen cylinder.
  • Obtain all required employment checks prior to employment of all new staff.
  • Complete an annual audit for 2014 for minor surgical procedures.
  • Develop and implement a business continuity plan.
  • Ensure all meetings are minuted and the minutes shared with all staff.
  • Review and update all policies and procedures, including review dates.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

10 October 2013

During a routine inspection

We spoke with seven patients during our inspection. Most were generally satisfied with the service they received at the practice. One patient told us, 'The doctor I see is lovely'. Another said, 'It's all good really'. Some patients told us that they often had to wait longer for an appointment if they wanted to see the same doctor each time. One patient said, 'You never see the same doctor twice unless you make a point of asking'.

We saw that patients' views and experiences were taken into account in the way the service was provided. We also saw that the practice had policies and procedures in place to help protect patients' privacy and dignity. The staff we spoke with were familiar with the procedures.

We found that care and treatment was planned and delivered in a way that met patients' needs and protected their rights. Patients were able to be involved in decisions about their treatment.

The practice looked clean and we saw that there were good processes in place to minimise the risk of cross infection.

We were satisfied that the provider made all the appropriate checks on staff before their full employment started. The practice manager regularly checked to ensure that healthcare professionals at the practice were correctly registered with their appropriate professional body.

The practice had a well-publicised complaints system and we saw that complaints were dealt with appropriately.