We carried out a review of the data available to us about Vale of the Red Horse Health Care Centres on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vale of the Red Horse Health Care Centres, you can give feedback on this service.
We carried out an announced comprehensive inspection of Vale of the Red Horse Health Care Centres on 22 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
People were protected by a strong, comprehensive safety system and a focus on openness, transparency and learning when things went wrong. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
Risks to patients were comprehensively assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff were sufficiently trained and had the appropriate knowledge and experience to effectively deliver care and treatment.
Patient outcomes were in line with or above local and national averages.
Patients said they were treated with compassion, dignity and respect and that they were suitably involved in their care and decisions about their treatment.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw areas of outstanding practice including:
The practice had identified five previously unknown carers aged under 18 years following an event at a local school and had placed these on the carers’ register. This enabled these young carers to access additional support and guidance from the practice, including signposting to local support services. Practice staff had engaged with and sought feedback from this group in respect of provision for carers, and had used the feedback to make improvements. This included designing specific correspondence for young carers.
Chief Inspector of General Practice