During an assessment under our new approach
Date of Assessment: 01/07/2025 to 03/07/2025. Dr JI Solomon's Practice, also known as Queens Walk Medical Centre, is a GP practice and delivers services to 6,200 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 63% White, 24% Asian, 4% Black, 5% Mixed and 4% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The premises appeared clean and well maintained, however improvements were needed to some fixtures and fittings in line with infection prevention and control guidelines. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Our clinical searches and review identified improvements were required in relation to medicines optimisation. The service were responsive to mitigate potential risks we had identified, however these systems required embedding to ensure they were effective. Staff involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was not always delivered in line with good practice and we noted there was an ineffective system of following up patients who did not attend for their appointment. The practice was responsive to mitigate potential risks we had identified and implemented protocols to immediately improve these areas. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
We found a breach of Regulation 12 (Safe care and treatment). We have asked the provider for an action plan in response to the concerns found at this assessment.