The Care Quality Commission
  • Doctor
  • GP practice

Dr Zaidi & Partners, East Wing Surgery

Overall: Good read more about inspection ratings

The Palmer Community Hospital, Wear Street, Jarrow, Tyne and Wear, NE32 3UX (0191) 402 8075

Provided and run by:
Dr Zaidi & Partners, East Wing Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Zaidi & Partners, East Wing Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Zaidi & Partners, East Wing Surgery, you can give feedback on this service.

19 November 2019

During an annual regulatory review

We reviewed the information available to us about Dr Zaidi & Partners, East Wing Surgery on 19 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Zaidi & Partner, East Wing Practice on 4 August 2016. The practice is registered with the CQC as Drs Zaidi & Partner, East Wing Practice. However, as there is more than two people on the partnership they are known as Dr Zaidi & Partners, East Wing Practice. Overall, the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Lessons were learned when incidents and near misses occurred.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • Extended hours appointments were available from 6:30pm to 7:30pm, rotating between a Monday, Tuesday and Wednesday with a GP and a nurse or healthcare assistant available.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour regulation.

There was one area of practice where the provider needs to make improvements.

The provider should:

  • Review the arrangements in place for those patients who wish to see a female GP.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice