• Doctor
  • GP practice

Aughton Surgery

Overall: Good read more about inspection ratings

19 Town Green Lane, Aughton, Ormskirk, Lancashire, L39 6SE (01695) 422384

Provided and run by:
Aughton Surgery

Latest inspection summary

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Background to this inspection

Updated 13 September 2018

Aughton Surgery is a semi-rural practice situated on Town Green Lane in Aughton on the outskirts of Ormskirk. The practice is housed in a converted telephone exchange building and delivers primary care services to a patient list of 6000 patients via a General Medical Services (GMS) contract with NHS England. The practice is part of NHS West Lancashire Clinical Commissioning group (CCG).

Patients requiring a GP outside of normal working hours are advised to call Out of Hours West Lancashire GP Services.

The practice is staffed by three GP partners (two male and one female) and one female salaried GP. The GPs are supported by an advanced nurse practitioner, a clinical pharmacist, two practice nurses (both female), and a health care assistant (HCA). The clinical staff are supported by a practice manager and a team of administration and reception staff. The practice is a training practice for fourth year medical students.

The average life expectancy of the practice population is above local averages, with males on average living to 81 years and females to 83 years (CCG average being 79 and 82.5 years respectively, national averages being 79 and 83 years). The practice's patient population consists of a higher proportion of older people, 12% being over the age of 75 (CCG average 9.8%, national average 7.8%) and 19% of the practice population is under 18 years (CCG average 18.9%, national average 20.8%). Information published by Public Health England rates the level of deprivation within the practice population group as ten on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

Regulated activities delivered are diagnostic and screening, treatment of disease, disorder or injury & maternity and midwifery procedures.

Overall inspection

Good

Updated 13 September 2018

This practice is rated as Good overall. (Previous rating March 2016 – Good)

The key questions at this inspection are rated as:

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced focused inspection at Aughton Surgery on 7 August 2018. This was in response to concerns raised. We inspected two key questions across all population groups.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • Patients found the appointment system generally easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Take action to respond to patient feedback on NHS Choices.
  • Develop the Patient Participation Group to represent the needs of the locality.
  • Continue to improve access to routine appointments.
  • Continue to improve communications and teamwork using teambuilding events.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.