The Care Quality Commission
  • Doctor
  • GP practice

The Forest Edge Practice

Overall: Good read more about inspection ratings

Hainault Health Centre, Manford Way, Chigwell, Essex, IG7 4DF (020) 8500 9938

Provided and run by:
The Forest Edge Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Forest Edge Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Forest Edge Practice, you can give feedback on this service.

26 September 2019

During an annual regulatory review

We reviewed the information available to us about The Forest Edge Practice on 26 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Forest Edge Practice on 14 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Consider further ways of meeting the needs of patients with long term conditions given the comparatively high exception reporting rates in some clinical domains.
  • Staff demonstrated understanding of the consent and decision-making requirements of the Mental Capacity Act 2005, however they had not received formal training.

  • The practice recognised carers’ needs and supported them; however less than one per cent of the practice list had been formally identified as a carer: census data indicates 10% of patients on a GP practice list are carers.

  • Consider installing an induction loop to improve access to the service by people who use a hearing aid.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice