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Inspection carried out on 2 September 2019

During a routine inspection

We carried out an announced comprehensive inspection at Westdale Lane Surgery on 2 September 2019 as part of our inspection programme. This is the first inspection of the practice following Dr Umar Farooq Khaliq becoming the provider of this service on 7 September 2018.

We have rated this practice as good overall and good for all population groups.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

  • Strengthen and improve documentation for supervision of non-medical prescribers to include a review of their prescribing practices and consultations.
  • Ensure that care records always contain detail to demonstrate that patients have been provided with guidance on when to seek further advice if their condition deteriorates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care