Ravenswood Medical Practice

We carried out an announced comprehensive inspection at Ravenswood Medical Practice on 9 January 2019. This was part of our planned inspection programme.  We previously inspected the practice in February 2016 and it was rated good.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness and dignity and patients were involved in their care and decisions about their treatment. Arrangements had been improved to maintain confidentiality at the reception desk.
• The practice had good facilities and was well equipped to treat patients and meet their needs. Patients in the waiting rooms and throughout the premises were monitored, in case they suddenly became unwell.
• GP appointments were initially managed through a GP telephone consultation. Feedback from the National GP Patient Survey identified some patient dissatisfaction in relation to getting through on the telephone, however patients we spoke with and received comments from were positive about the service received and, although there could be a delay, this was minimal. The practice continued to respond to patient feedback.
• There was a supportive culture and a focus on continuous learning and improvement at all levels of the practice. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvements:

• Provide contact information on the Parliamentary and Health Service Ombudsman on the practice patient information leaflet for complaints.
• Continue work to reduce the practice’s prescribing for co-amoxiclav, cephalosporins and quinolones.
• Continue to review and improve patient experience when accessing the practice.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.