Archived: Dolphin House Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dolphin House Surgery on 21 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• The practice engaged with the patient participation group (PPG) and responded to suggestions for improvements.
• Information about services and how to complain was available and easy to understand.
• There were a variety of appointments available including urgent and pre-bookable. The practice responded to patient feedback and introduced telephone consultations and a ‘Just 5’ clinic on Mondays for patients to have a five minute appointment for simple problems.
• The practice was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice